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ASP CRM Scaled to any size Company
zCRM
What are experts saying around
the globe?


"We chose the entellium way because of the speed of implementation and low service costs. They also impressed us with their service and vision to deliver 'real' business solutions at reasonable prices without the risks other IT providers all have."
- John Sturgess
  Managing Director
  Monosys


"entellium offers a prime example of the sort of 'pure play' ASP that gets maximum benefit from using our architecture.  We look forward to working with them to pave the way for SME's to be appropriately eCommerce enabled as they take on the challenges of doing business in the surge economy."
- Tom Burns, Director
  Asia Pacific Internet Solutions Group,   Intel Corp.


" KPMG and entellium will jointly develop and market a number of ASP services for SME's in Malaysia and eventually across Asia. In addition to this, KPMG will advise entellium on a series of best practices for managing security and operations in the ASP delivery model."
- Woon Tai Hai, Director
  KPMG Consulting Asia
Partners

eServices Security

World-Class Security Check-List

zCRM and our partner data centers offer the most comprehensive security systems available from sophisticated tracking methodologies to extensive software and network management systems, to firewalls and encryption devices sourced from the world's leading Internet security vendors. Our systems are configured and tested by expert professionals continuously monitored 24x7 by our Service Solutions Group.

Feature
Benefits
Physical Security

Our equipment is collocated in facilities with 24-hour physical security, redundant electrical supply, redundant data center air conditioners and other back-up equipment designed to keep servers continually up and running.

Encryption of Information

We use the strongest encryption products to protect customer data and communications, including 128-bit SSL Certification and RSA based public keys where available. When you look at the bottom of your Browser you will see the lock icon which indicates that data is fully shielded from access.

Authentication & User security

Users can only access zCRM applications with a valid username and password, which is encrypted via 128-bit SSL while in transmission.

Application Security

Every application has built in security to prevent one zCRM customer from accessing another's data. The same security system prevents people within the same company looking at data there're not supposed to.

Systems Security

Inside of the perimeter firewalls, systems are safeguarded by sophisticated networking configurations that include; address translation, port redirection, non-routable IP addressing schemes, and other world class methodologies.

Operating System Security

We enforce tight operating system-level security by using a minimal number of entry points to our powerful server farm. We protect all operating system accounts with strong passwords and servers do not share a master password.

Server Management Security

All data entered into an zCRM application by a customer is owned by that customer. Our employees do not have direct access to our server farm, except where necessary for system management, maintenance, monitoring, and backups. Our own Technical Services Group provides all system management, maintenance, monitoring, and backups. We restrict 3rd party involvement to a minimum.

Reliability

Our server farm is configured in a redundant configuration, so that no one single point of failure exists. All customer data is stored on a primary database server that is clustered with a backup database server for redundancy. All customer data is stored on disk storage that is mirrored across different storage drives. The configuration is designed to deliver 98.9% availability - less than 20 minutes down time per week.

Back-up

All customer data is automatically backed up to a primary tape library as determined by our customers. Backup tapes are verified for their integrity, and moved to secure off-site storage on a regular basis. Disaster recovery plans are in place.

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