zCRM eBusiness Processes and Customer Relationship Solutions

What are experts saying around
the globe?

"We chose the entellium way because of the speed of implementation and low service costs. They also impressed us with their service and vision to deliver 'real' business solutions at reasonable prices without the risks other IT providers all have."
- John Sturgess
  Managing Director
  Monosys

"entellium offers a prime example of the sort of 'pure play' ASP that gets maximum benefit from using our architecture. We look forward to working with them to pave the way for SME's to be appropriately eCommerce enabled as they take on the challenges of doing business in the surge economy."
- Tom Burns, Director
  Asia Pacific Internet Solutions Group,   Intel Corp.

" KPMG and entellium will jointly develop and market a number of ASP services for SME's in Malaysia and eventually across Asia. In addition to this, KPMG will advise entellium on a series of best practices for managing security and operations in the ASP delivery model."
- Woon Tai Hai, Director
  KPMG Consulting Asia

Press Release

zCRM Delivers on Integrated CRM Promise

Auburn, Calif., January 23, 2003 - TWI Corporation, a leader in ASP software solutions and “web enabled” communications, announced the January launch of their completely integrated hosted CRM solution to the U.S. market.

The company has united technologies and resources with the Entellium Corporation to deliver the most cutting-edge complete CRM solution on the market today. The technology scales to any size company and provides low cost of entry with monthly subscriptions at a fraction of the price of other CRM solutions. After two years of successful deployments in Asia and Europe, both companies have received overwhelming reviews from U.S. companies who need to grow their efficiencies and market penetration in a sluggish economy.

“Recent reports show that companies who have successfully implemented these systems are reporting significant operational improvements, including revenue increases of up to 43% per salesperson, lead generation improvements as high as 32%, and increases in customer satisfaction ratings of up to 22%. The key to a lasting success is the efficient integration of the business process across all departments within an organization,” says Steven Somers, Vice President of TWI Corporation

zCRM is delivering on the promise of integrated CRM processes across many departments and roles within an organization. Broken down into easy to deploy components, eCustomer Centre (customer and technical support), eSalesForce (sales force automation), eMarketing (lead generation and routing), eLoyalty (customer incentives), eStore (eCommerce), eProject (project management), and eCollaborate (document sharing and communication), all work together in concert to bring harmony to business processes. This ASP hosted integration can be accomplished in a few days without the IT challenges of pure software and server installations.

zCRM solutions are designed to empower companies to integrate and automate the many business processes within an organization from customer acquisition to customer experience to project management to technical support to customer relations to channel management. ASP solution delivery means that any size company can begin to experience the value of “process integration” company wide.

The technology has been designed with an open architecture to fit the business requirements of most organizations and industries. Fast deployment of the technology can be accomplished via online network delivery utilizing easy to use customization features and “business rule engines” to provide the flexibility an organization needs to get started and implemented with short timelines.

The promises of integrated CRM and eBusiness process management now appear to be an affordable reality.

About TWI

TWI Corporation (TWI) is a privately held company located in Auburn, California. TechWrite International has served to provide technical outsource resources, software application development, ASP enterprise solutions and marketing development to high technology organizations since 1997. The focus of the company has grown to include efficient business process management solutions (www.zCRM.com),“process engineering” professional services, call center delivery of outsourced advanced technical support services (www.TechCall.net), and a host of other web enabled enterprise solutions.

For more information about zCRM.com, call Steven Somers at: 530-823-3010, or email: information@twicorp.com.